Holiday Inn Express Frisco

I liked the area as a whole. I feel that the accommodations were up to date and pretty clean. As a former Housekeeping Manager, I was very observant a few things. I was pleased at the staff as well.

Breakfast was just lovely especially the eggs and cinnamon rolls, coffee too!

Everything was excellent looking forward for another stay.

The bed was extremely comfortable. The rooms were clean and modern. The breakfast bar was nice with a variety of breakfast foods.

The shower was open so the floor got wet when taking a shower

Room was dirty, pillows smelled terrible. Plastic wrapper from previous guest still in the bathroom. Drawers in chest didn't close. Air didn't work properly. Called down to front desk - they informed me that all the rooms would be the same and they could come up and tape the drawer shut.

Great location. Comfortable. Good breakfast.

Rooms on 5th floor need a bit of cleaning and maintenance

The breakfast selection was good. The staff were friendly. There was plenty of well lit parking.

They over booked the rooms. So when I arrived, late that evening and exhausted with three kids, I was told we'd be in a room with a king bed instead of two doubles. The carpet was dirty and stained. They did bring us a roller bed, but it was also stained. There were cracked tiles in the bathroom too.

Location and shuttle service

Bathroom sink and the bath tub does not drain properly

The door would not fully lock without an extra tug. No maintenance staff on duty on weekends to fix the problem. Housekeeping left the door unlocked when leaving the room. Also, I prefer my coffee to be hot rather than luke warm.

Beds were too high for my wife.

Cleanliness and nice sized rooms

Breakfast, although free, left a little to be desired. Not much choice.

The location was great. The breakfast was satisfying also.

I reserved a room almost two weeks before my stay and requested two queen beds. When we arrived my room was taken. No others with two queens available. So we ended up with a one King size bed and a cot. We were traveling with my mother in law and needed the two beds. I was highly upset.

Good location,clean room, comfortable bed,free parking,nice breakfast.

Close to where my family lives, Easy excess to mall and other places.

The staff was excellent. Always helpful and cheerful, from the desk to the cleaning staff. The breakfast area was roomy, delightful and the breakfasts were plentiful and varied. Plenty of choices. Will stay again on our next visit to our relatives there. Convenient location and central to everything we needed.

Location Amenities

Pool closed Staff friendliness mediocre